{"id":4683,"date":"2019-03-19T00:39:46","date_gmt":"2019-03-19T04:39:46","guid":{"rendered":"https:\/\/www.freelancinggig.com\/blog\/?p=4683"},"modified":"2019-03-19T00:40:00","modified_gmt":"2019-03-19T04:40:00","slug":"the-top-10-best-live-chat-software-tools-of-2019","status":"publish","type":"post","link":"https:\/\/www.freelancinggig.com\/blog\/2019\/03\/19\/the-top-10-best-live-chat-software-tools-of-2019\/","title":{"rendered":"The Top 10 Best Live Chat Software Tools of 2019"},"content":{"rendered":"<p class=\"wp-block-paragraph\">For any business, the interaction with the customers and\nprospects play an extremely important role. Not just the content to the\ninteraction, the responsiveness as well as the robustness of the entire system\nmatter equally. Ideally speaking, you will want your sales and support team to\ninteract with the potential customers as well as already present customers like\nthe way people interact with their friends. This is where live chat software\ntools come into play. A software tool for live chatting sets the image of the\nbrand as well as helps to turn the potential customers into permanent\ncustomers. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. LiveChat<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is widely used on websites to turn visitors into\nprospects and leads. You will see an instant rise in conversion rate with this\none on your website. There are three main components available namely web-based\nchat system, web-based dashboard, and operation app. You can chat with visitors\nfrom your desktop and mobile device. The support for multiple languages, chat\ntranscripts and reports are also available. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Drift<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are looking to automate a certain portion of your\nchat using Artificial Intelligence and certain pre-written text, this is one of\nthe best live chat software tools for that. It is a relatively new tool, but it\nis getting huge traction from startups. There is no doubt that fast and\nautomated response will help generate quality leads and convert leads to\ncustomers faster.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. PureChat<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are looking for a live chat tool that is free and\nallows you to interact with the visitors when they are visiting your website,\nthis is an ideal option. The free version has no restrictions as you can have\nunlimited chats and you will also get chat transcript for analysis. It is great\nfor high-traffic websites, and in the free version, three operators can\ninteract. They also have mobile apps for remote operation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. ZenDesk Chat<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ZenDesk needs no introduction as it is one of the leading\nlive chat software tools and the top brands and businesses use it regularly.\nTherefore, you can completely rely on it as long as you have the budget. More\nthan anything, the analytics are simply awesome, and we all know that in\ntoday&#x2019;s world, analytics are the data points that can drive the brands to\nsuccess. Not just that, you can even evaluate the performance of the agent, and\nyou can integrate various other tools and platforms. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. ClickDesk<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apart from that usual text chat, this live chat app lets the\nsales and support team do voice and video chat with the customer. This is\nexactly why it is gaining popularity as video and voice chats are more\ntrustable and the agents can lock in the visitors perfectly. It also provides\nthe visitors to choose the agents from interactive maps, and there is an option\nfor the pre-chat survey.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Olark<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is one of the most popular live chat tools though its\npopularity and market share have come down a little. You can customize your\nchat messages depending on the visitor&#x2019;s interaction and behavior. You can add\nthe tool to specific pages and send automated messages to the visitors. These messages\ncan be according to their behavior and to serve what they are looking for. Not\njust that, you can integrate various business software tools for all-in-one\noperation. There is no free version, and you have to pay as per the number of\nagents. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Zoho Desk<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zoho Desk is another major player in the live chat software\ntool industry. It is a robust platform to <a class=\"glossaryLink\"  href=\"https:\/\/www.freelancinggig.com\/blog\/glossary\/address\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]'  tabindex='0' role='link'>address<\/a> all customer requirements and\nsupport. There is an advanced artificial intelligence engine available, and the\nbrands are sure to gain a lot with this one integrated on their website. It is\ntailor-made for the large support and sales teams. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Intercom<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is a very unique live chat software tools, and it is\nspecifically created to help brands to boost sales and customer count. There\nare various advanced features available, and you can transfer the leads to the\nsales team, they can message the leads via email for constant interaction, and\nmost importantly, you can interact with the contacts by analyzing their browser\nbehavior and provide them exactly what they are looking for. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Smartsupp<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is a relatively new live chat software tools, but in\nsuch a small span of time, it has gained significant market share to get\nfeatured in this list. The agents will get instant notification when the visitors\nsend a query and therefore, the response can be quick. You can view the\nbehavior of the visitors thanks to its recording feature. It is totally\ncustomizable, and you can experiment to make sure the chat box get noticed.\nThere is also a system for automated messages, multilingual support, and much\nmore. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. HipChat<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last but not least, HipChat has awesome features for easy\nchatting. Starting from private chat and file sharing to video calling and\nscreen sharing, all the essential and advanced features are available. You can\noperate everything from your desktop and mobile devices. The security of the\ninteraction is also on a high-level.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conclusion &#x2013;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Different people have different requirements, and therefore,\nit is essential for you to check out all of them. You can try out the free\nversions and choose the best one for you. Then, if required, you can always opt\nfor the premium version to take it to the next level. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>For any business, the interaction with the customers and prospects play an extremely important role. Not just the content to the interaction, the responsiveness as &#x2026;<\/p>\n","protected":false},"author":3,"featured_media":4684,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[149],"tags":[1484,1483],"class_list":["post-4683","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-startup-resources","tag-live-chat-software-tools","tag-live-chat-software-tools-of-2019"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Top 10 Best Live Chat Software Tools of 2019 - Developers, Designers &amp; Freelancers - FreelancingGig<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.freelancinggig.com\/blog\/2019\/03\/19\/the-top-10-best-live-chat-software-tools-of-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Top 10 Best Live Chat Software Tools of 2019 - Developers, Designers &amp; Freelancers - FreelancingGig\" \/>\n<meta property=\"og:description\" content=\"For any business, the interaction with the customers and prospects play an extremely important role. 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