gracesolana

Account Manager

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  • From Philippines
  • Member Since Dec 02, 2016
  • Service Delivered 0
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Account Manager

I am a Registered Nurse by profession. My first job was as an Account Assistant for a trucking company. I handled data management, payroll, and customer service. My second job was as an English tutor to foreign students. My third job was as a Customer Service Representative to AU & NZ customers. This lasted for almost a year before i got promoted as an Escalation Specialist. After more than a year of staying in the company, I got promoted again as a Quality Analyst. Until finally, I got promoted as a Team Lead. Currently, I am working as an Account Manager on one of the most top recognized companies in the Philippines.

Skills

  • Project Management
  • Data Entry
  • Excel
  • Sales
  • Powerpoint
  • Troubleshooting
  • Word
  • Public Relations
  • Email Marketing
  • Customer Service
  • Internet Research
  • Email Handling

Education

  • Degree Bachelor Of Science In Nursing
  • Year 2008 - 2011
  • College Name STI College Global City , Philippines

Experience

  • Job Profile Customer Service Support
  • Year January,2014 - September,2015
  • Company Convergys

Description

-Handled both inbound and outbound calls -Assist customers' queries -Manage complaints -Provide basic troubleshooting skills -Prepares and submits daily report

  • Job Profile Team Lead
  • Year October,2015 - June,2016
  • Company Convergys

Description

-Handled 23 employees -Managed schedule & attendance of employees -Prepares weekly & monthly report for clients -Analyzed data -Prepares action plans based on data analyzed -Implements action plans and assisted employees during implementation -Monitors performance of employees, w/ high focus on outliers

  • Job Profile Executive Assistant
  • Year January,2008 - December,2008
  • Company Asian ventures Gen. Services, Inc.

Description

-Data entry -Monitors trip records -Monitors account receivables & account payables -Handles payroll of drivers & assistants -Handles basic bookkeeping -Basic customer service inquiries -Prepares weekly and monthly reports

  • Job Profile Account Manager
  • Year June,2016 - Present
  • Company CSI Bayad Center, Inc.

Description

-Handles multiple accounts -Manages clients' concerns (billing,reports,marketing,etc.) -Prepares weekly & monthly reports -Analyzes data -Prepares action plans based on the analyzed data -Prepares marketing materials for clients -Proposes projects to boost sales -Manages day-to-day tasks

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