Markdenver90

Technical Support…

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  • From Philippines
  • Member Since May 12, 2018
  • Service Delivered 0
  • EmailVerified
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Technical Support Professional

I have the ability to plan and execute projects without direct supervision after instructions are given.

I can provide help on various data entry projects as well as manage other tasks assigned to the best of my capabilities. I'm excellent in Ms Excel/Ms Word. Capable on doing order entry works which was my previous job experience.

I am very flexible with my hours and hold my deadlines that I set. I am very keen on details I see to it that all reports are completed in a timely manner.

I pride myself in trying new things and making sure they are up to my high standards. I enjoy doing internet research and using Google Drive. I am on Upwork to help myself learn new things. I am always interested in being challenged and gaining valuable skills that can help me advance myself.

I aim to grow your business, not just earn with it. I look forward working with you! Please see below for the complete list of companies I've worked with.

Skills

  • Data Processing
  • Telemarketing
  • Quickbooks & Quicken
  • Technical Support
  • Helpdesk
  • Email Handling

Education

  • Degree Bachelor Of Science In Information Technology
  • Year 2007 - 2010
  • College Name University of Cebu , Philippines

Experience

  • Job Profile Technical Support Professional
  • Year April,2011 - Present
  • Company Convergys Philippines

Description

Our campaign is all about Intuit's QuickBooks Accounting Software. I have a strong knowledge of Intuit QuickBooks Pro and Premier Accounting related to payroll, cost reports, budgeting and invoices. Helping customers in regards to Billing and Subscription, using QuickBooks in all transactions such as invoicing and troubleshooting errors related to the software. Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations

  • Job Profile Telemarketer
  • Year January,2010 - April,2011
  • Company The Property Specialist

Description

Expert in Telemarketing and setting up appointments of high end real estate properties in Singapore

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