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Brent LionelMausisa10725
Top-Rated Senior…
From
Philippines
Member Since
Nov 06, 2016
Service Delivered
0
EmailVerified
Phone NumberNot Verified- Profile InfoCompleted
Reviews As Seller 0.0 (0 reviews)
Top-Rated Senior Lead Generation Specialist/Project Manager/VA/Kindle Specialist
I'm currently managing a lead generation team and have been managing projects for two of my clients for almost 2 years now. I can assure you that I can help you find excellent leads, automate your business flows, bring more value to your business, increase work efficiency, improve customer experience and increase the level of customer satisfaction. All my clients are highly satisfied with my performance that's why I'm a "Top Rated" freelancer.
I love customer satisfaction and I had worked as a customer service representative for 3 years prior to joining Upwork. I've tried inbound and outbound phone support, email support, and taking supervisory calls. I have tried taking/making technical support, customer service, and sales calls. I've tried using different CRMs like Salesforce and Zoho. The following are the tasks I have undertaken during my experience: resolving technical cellphone issues (first level and second level), entertaining account complaints, assisting in recruiting language teachers, generating leads, assisting customers with payday loans, and assisting print-on-demand authors.
I'm very proficient with Microsoft Office applications and Google Docs applications. I use them to create web research report, weekly payment report, task tracker, issues tracker, progress tracker, and fulfillment tracker.
I'm a very smart person and a fast learner. I can certainly assure you of a quality job with satisfaction. I always believe that nothing is impossible if we will it so. I love challenges and I love finding solutions in a timely manner.
Skills
- Project Management
- Customer Support
- Marketing
- Virtual Assistant
- eBooks
- Leads
- Web Search
- Project Scheduling
- Customer Service
Education
- Degree Bachelor Of Business Administration (BBA)
- Year 2012 - 2013
- College Name University of Cebu , Philippines
- Degree Associate Degree In Nursing Aide Course
- Year 2006 - 2007
- College Name Saint Pauls College Foundation Inc. , Philippines
Experience
- Job Profile Customer Support Manager
- Year December,2016 - Present
- Company Best Seller Sucess
Description
This is a part-time role or as needed basis employment. I primarily work with company owner Cydney O'Sulllivan a 12 times best-selling author. I'm the project and customer support manager. I help Cydney with all the business services work flows and client management task.
- Job Profile Senior Lead Expert, Project Manager, Marketing & Finance Assistant
- Year August,2013 - Present
- Company Upwork
Description
These are the jobs or task that I had undertaken on Upwork: lead generation specialist, project manger, Kindle and CreateSpace specilaist, virtual assistant, customer relationship officer, image researcher, web researcher, personal assistant, basic photo editor, manuscript formatting, sales representative, and all other administrative tasks.
- Job Profile Customer Care Specialist
- Year October,2012 - July,2013
- Company Author Solutions, LLC[
Description
Initially, I worked as a Customer Care Specialist for five months and I was promoted as Submission Specialist thereafter. My primary task was to follow through with authors--provide assistance in preparing their manuscripts and other lay-out instructions--so the book project will be endorsed to design stage. I was consistently hitting my monthly quota, and was able to receive the appropriate incentives.
- Job Profile Appointment Setter
- Year October,2010 - August,2012
- Company Executive Boutique Call Center
Description
I worked as an outbound and inbound call center agent for sales and loan application accounts. I was consistently one of the top 5 performers of the team and a benefactor of attendance bonus (given to those who do not have absences and lates within one month period).
- Job Profile Religious Volunteer
- Year May,2008 - June,2010
- Company Philippines Davao Mission--The Church of Jesus Christ of Latter-day Saints
Description
I was called as one of the two Assistant-to-the-Mission President and was given the special assignment to train about 130 full-time missionary volunteers through workshops and actual field work.
- Job Profile Customer Retention Specialist/Tech Support
- Year June,2007 - April,2008
- Company Qualfon Contact Solutions Inc.
Description
I handled customer service complaints and technical issues of customers with their prepaid mobile phones. Later on, trained as Tier 2 representative and had been part of the Customer Retention Team taking supervisory calls and line activation calls. I was awarded with certificate of excellence for Quality for an outstanding performance for the month of February 2008.