March


Data Entry Specialist/Customer…

  • From Philippines
  • Member Since Apr 01, 2016
  • Service Delivered 0
  • EmailVerified
  • Phone NumberNot Verified
  • Profile InfoCompleted
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Data Entry Specialist/Customer Service Professional/Customer Sales Representative/VA/Email Marketing/Researcher

My career objective is to be a competent and efficient employee by imparting knowledge and inculcating values to co-workers, and for them to be responsible and productive citizens of the country as well. Also, can find leaders who understand how to energize and inspire their staff, despite management challenges, such as marketplace fluctuations, outsourcing and job-role changes. To obtain a meaningful, challenging but most rewarding job in customer service field and communication advancement.


Skills

  • Data Entry
  • Link Building
  • Research
  • Telemarketing
  • Sales
  • Virtual Assistant
  • Email Marketing
  • Customer Service

Experience

  • Job Profile Data Entry Specialist/
  • Year March,2013 - September,2014
  • Company House of I.T

Description

? Wide range of duties that deal with each step of the shipping process. ? Track shipments and communicate with clients about the package's progress. ? Coordinate shipping with customs agents for clearance on overseas deliveries. ? Deal with quotes from prospective shippers and handle claims with insurance companies if any shipment problems happen to occur. ? Provide efficient delivery logistics through data management. ? Fill out import-export documentation, compile carrier and route assignments, compute international fees for each shipment, and keep track of shipment payments and quotas.


  • Job Profile Customer Service Professional
  • Year October,2014 - December,2014
  • Company Convergys Phils.

Description

? Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc. ? Research, prioritize and resolve customer issues in timely and accurate fashion. ? Maintain documentation of customer inquiries and responses for future reference. ? Direct or route customer calls to appropriate personnel for assistance. ? Handle dissatisfied customers in a polite and professional fashion. ? Track and follow-up all customer requests in a timely manner. ? Maintain broad knowledge of all company products, services and promotions. ? Identify and implement new process plan to improve customer support service.


  • Job Profile Customer Sales Representative
  • Year January,2015 - April,2015
  • Company Teleperformance Phils.

Description

? Processes reservations by mail, telephone, online or central reservation systems referral. ? Processes reservations from the sales office and other hotel departments. ? Knows the type of rooms available as well as their location and layout. ? Knows the selling status, rates, and benefits of all packages plans. ? Knows the credit policy of the hotel and how to code each reservation. ? Determines room rates based on the selling tactics of the hotel. ? Prepares letters of confirmation. ? Communicates reservation information to the front desk. ? Processes reservations by mail, telephone, online or central reservation systems referral. ? Processes reservations from the sales office and other hotel departments. ? Knows the type of rooms available as well as their location and layout. ? Knows the selling status, rates, and benefits of all packages plans. ? Knows the credit policy of the hotel and how to code each reservation. ? Determines room rates based on the selling tactics of the hotel. ? Prepares letters of confirmation. ? Communicates reservation information to the front desk.

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