• Degree Bsc Hons
• Year 1998 - 2002
• College Name University College Dublin , Ireland

• Degree Msc Management And Information Technology
• Year 2007 - 2014
• College Name University of Kelaniya , Sri Lanka

• Job Profile Client Application Support Consultant (Billing System Support)
• Year July,2009 - December,2014
• Company Convergys/Netcracker

Description

• On site Rating, Billing and roaming (Application product support (production/test) for system smooth operation. • Used Atlassion JIRA 6.1 Issue tracker and maintenance of tickets. - Raising & maintaining incident tickets and problem records against Service Level Agreements. - Analyzing user support statistics/data and recommending appropriate measures. - Escalating upper tires any critical issues for solution with SLA - Prepare RCA documentation for sev 1 incidents. • Customer Interaction for Requirement Gathering for new change Request(CR’s) • Customer Interaction for User Acceptance testing (UAT/SIT) quality assurance procedures. • Involved in the rollout of software updates and patches in accordance with company procedures. • Assistance with training of staff and compiling procedural documentation. • Following procedures/checklists and updating support documentation. • Monitor the health check activities of production applications running on Unix/Oracle statics. • Preparing Root Cause Analysis -RCA, Investigation Report -IR, Proof of Concept – POC and Statement of works- SOW documents when necessary.

• Job Profile IT Specialist (Billing Systems Configuration/Operations)
• Year October,2008 - July,2009
• Company IBM Sri Lanka -

Description

• Team Lead configuration of KENAN/ Arbor BP VERSION 11.7. • Understand customer requirements and implement Kenan BSS configurations of Product, package, components, Discount Plans, Sales Channels and TAX’s. (RC, NRC,RATES,POINTS,USAGE JURISDICRION, RATE USAGE, DISCOUNTS, Corridor plans, PAYMENTS AND ADJUSTMENTS, CONTRACTS, Commitments, MIU(CDR) CLEARANCE, WORKFLOW,MILESSTONE) • Demonstrated ability to make Kenan work to fit any business model • Conduct UAT testing and ensure specifications are met. • Mediation reconciliation of Pre Post CDRS, Request and Respond handling, Monitoring of Daily Operations

• Job Profile Analysts Programmer (Billing Systems)
• Year January,2001 - September,2008
• Company Sri Lanka Telecom Limited

Description

Worked as System Configuration & support for billing system and Software Developer. • Leading & configuration Billing (Product, package, Tariff & Discounts, new rates, event case rating rule, charging rule, numbering plan, Time Bands and charge type Both Retailing and Interconnect gateway settlement of Infinys/Geneva Billing system. • Involve in `User Acceptance Test` (UAT) to verify the accuracy of system before it been accepted to use in production. • Data Migration (legacy to new) using Store Procedure API, Enhance Care API. • Produce Operations & Management reports as required. • Supporting day to day operational activities both OSS-Clarity and BSS. • Impact analysis on providing system facility for new marketing packages • Release baselines/patches application to the Production System. • Business Process Re-engineering. • Requirements Analysis, Developed, Implement below system using VB6 and Oracle /Acess. - Billing system for various Data Lines which increase the revenue. - Black list customer handling system, Tracking Directory changes and updates system - User complaints management systems, Incident management systems