• Degree Industrial Engineering
• Year 2009 - 2013
• College Name Instituto Superior Politécnico José Antonio Echeverría , Cuba

• Job Profile Managed Services Operations Retail & Hospitality Helpdesk
• Year October,2014 - July,2015
• Company NCR Corporation

Description

- Provide support to our Clients, Customer Engineers and partners; Support include problem identification, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans. - Answer incoming phone calls, emails or tickets from clients and field engineers; Monitor the notification and ticket queue screens; - Work to anticipate internal and external client needs and commitment to customer satisfaction; Monitoring and reacting to events for all customers - 7/24 operations that include weekend support

• Job Profile Remote Resolution Specialist I
• Year July,2015 - September,2015
• Company NCR Corporation

Description

-Provide support to our Clients, Customer Engineers and partners; Support include problem identification, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans. - Work to anticipate internal and external client needs and commitment to customer satisfaction; Monitoring and reacting to events for all customers - Forms project team, facilitates project binder content, conducts project team meetings, owns meeting minutes and risk/issue documentation and resolution

• Job Profile Life Science ERP Account Analyst (Internship)
• Year October,2015 - February,2016
• Company Merit Solutions

Description

-Reaching out to C- Level executives at global enterprises ($100M+ in revenue). -Talk to business executives to learn about their challenges and pains as they relate to business processes, information flows, or decision making capabilities. -Discuss the increase in business performance that can come by removing waste and increasing productivity and data visibility -Introducing Enterprise Mobility to Life Sciences companies. -Collaborate with other members of the Account Analyst team to help improve processes and share best practices for success. -Take accurate and complete notes of the conversation with the executives. -Leverage a number of online tools to complete your responsibilities.

• Job Profile Project Coordinator
• Year February,2016 - Present
• Company Field Scope International Ltd

Description

Call prospective customers and work on surveys for market research, perform data entry work and electronic data collection, coordinate research projects: Qualitative & quantitative research. Deal with admin project related issues such as: create and send email invitations and confirmation, book dates and times for interviews and focus group, collect incentives details and additional expenses from the respondents, provide t client updates on fieldwork and recruitment to clients and manage their expectations, conduct all quality checks prior interviews with the respondents, communicate with moderators to provide all necessary information for interviews. Proactively manage projects to ensure all deadlines are met and ensure all fieldwork is carried out to the required quality. Management advisor for Business Process Improvements: Create all different plans for business improvement from data collection and storage through business development. Advise on the feasibility of new projects. Responsible for the migration of the company emails and data storage to Microsoft 365 and maintenance of this solution. Communicate with service providers (VoIP Phone systems and SMS platforms) for cost effective solutions. Monitor our website performance, website visitors and brand presence online.