• Degree Bechalor
• Year 1989 - 1993
• College Name IEB, Ramna , Dhaka , Bangladesh

• Job Profile Manager- Customer Service
• Year April,2016 - Present
• Company Almar ITs Ltd.

Description

Job Summary: 1) Leading and motivating a team to ensure that they are giving best effort towards valuable customers. 2) Handling the complaints and queries from valued customers and provide best solutions in respect to the company. 3) Mentors and develop customer service agents where they can excel through empowerment. 4) Keeping accurate records of discussion or correspondence with customers. 5) Providing help and advice to customers using own organization’s products or services. 6) Communicating regularly with customers by telephone, email and face to face to enhance service quality and make customer satisfy. 7) Analyzing customer’s data to determine the level of customer service which our company providing. 8) Producing written information of customers for the higher management for any sort of upcoming package 9) Meeting with other managers to discuss possible improvements to customer service. 10) Doing every year staff appraisals and recruitments. 11) Training staff to deliver a high standard of customer service. 12) Learning about organization’s product or services and keeping up to date with changes. 13) Keeping ahead of developments in customer service by reading relevant journals, going to the meeting and attending courses. 14) Adhere to and manage the company approved a budget. 15) Strong verbal and written communication skills. 16) Advanced level computer skills on Microsoft Office (MS Excel, MS Word, Power Point etc). 17) Used to Microsoft Outlook for email

• Job Profile Deputy Manager- Transmission Planning (Microwave Transmission)
• Year January,2011 - March,2016
• Company Banglalink Digital Communication Ltd.

Description

Job Responsibilities: 1) Active participation to fulfill 2G & 3G Rollout Target, maintain network availability & KPI and adherence to working instructions and process inside the Technical Department. 2) Responsible for 100% capitalization target as per budget forecasted. Close follow-up with concern department with monthly accruals. 3) Manage inventory properly, order equipment timely, manage vendor correctly, perform SPOC job perfectly & build transmission capacity timely. 4) Prepare Budget & Business Plan to meet transmission requirement of all stakeholders. Optimum CapEx requirement by proper dimensioning of equipment, utilizing existing equipment first. 5) Provide Transmission path protection and ring closure of Backhauling network with redundant MW path and ring closure whenever applicable. 6) Responsible for warehouse management and prepare the different report based on management requirement. 7) Maintained good relations with local and foreign vendors.

• Job Profile Assistant Manager- Transmission Planning (Microwave Transmission)
• Year January,2008 - December,2010
• Company Orascom Telecom (Pvt.) Ltd. – Banglalink

Description

Job Responsibilities: 1) Analyze transmission requirement and prepare microwave network planning and design. 2) Configuring the best transmission path/route for microwave link to integrate with BSC/MSC. 3) Analyze frequency interference using pathloss-4 software and optimizing the full use of allowable frequency band. 4) Advice and decide on the needs of future link capacity and upgrade the capacity of the existing links. 5) Selection of Radio equipment considering frequency band, channel spacing, Bandwidth, E1 capacity, receiver threshold, and sensitivity. 6) Produce and update the transmission capacity of all regions to provide overview of transmission network for capacity planning. 7) PDH backbone planning to build the transport backbone network and equipment calculation for the backbone. 8) Prepare microwave link performance and availability report. 9) Prepare path summary report for each transmission link for field implementation based on Path profile and assigned frequency. 10) Maintaining good coordination with BTTB and BTRC to obtain different permission. 11) Maintaining good relations with local and foreign vendors.

• Job Profile Senior Engineer- Transmission Planning (Microwave Transmission)
• Year November,2004 - January,2008
• Company Sheba Telecom (Pvt.) Ltd. – Banglalink

Description

Job Responsibilities: 1) Analyze transmission requirement and prepare microwave network planning and design.LOS survey report preparation and generation. 2) Configuring the best transmission path/route for microwave link to integrate with BSC/MSC. 3) Analyze frequency interference using pathloss-4 software and optimizing the full use of allowable frequency band. 4) Advice and decide on the needs of future link capacity and upgrade the capacity of the existing links. 5) Selection of Radio equipment considering frequency band, channel spacing, Bandwith, E1 capacity, receiver threshold, and sensitivity. 6) Produce and update the transmission capacity of all regions to provide overview of transmission network for capacity planning. 7) PDH backbone planning to build the transport backbone network and equipment calculation for the backbone. 8) Prepare microwave link performance and availability report. 9) Prepare path summary report for each transmission link for field implementation based on path profile and assigned frequency. 10) Maintaining good coordination with BTTB and BTRC to obtain different permission. 11) Able to manage inter-operator relations with GP, AKtel, City Cell and BTTB. 12) Responsible for any kind of interconnection/interfacing with BTTB. 13) Maintaining good relations with local and foreign vendors. 14) Responsible for to issue the work order, D4T, T1, T4a as and when required.

• Job Profile Assistant Engineer
• Year August,1998 - November,2004
• Company Sheba Telecom (Pvt.) Ltd.

Description

Job Responsibilities: 1) Continuous monitoring of all RBSs and provide technical support for the smooth operation of a system. 2) Installation, testing, and commissioning of BTSs of GSM network expansion. 3) Responsible for leasing BTTB's fiber optic link. 4) Maintained good coordination with BTTB and BTRC to obtain different permission. 5) Coordinates with ATOB for interconnection and expansion purposes. 6) Manages inter-operator relations with GP, AKtel, City Cell and BTTB. 7) Maintained good relations with local and foreign vendors. 8) Prepared various types of technical report and submitted to management. 9) Responsible for network expansion plan. 10) Responsible for preparing Gantt - chat of project and to follow-up properly.

• Job Profile Assistant Hardware Engineer.
• Year December,1997 - August,1998
• Company The Accsees Pvt. Ltd.

Description

Job Responsibilities: 1) Computer assembling and software loading. 2) Troubleshooting for both hardware and software. 3) Network installation.

• Job Profile Production Manager
• Year July,1994 - November,1997
• Company Amjad Polymar Industries Ltd.

Description

Job Responsibilities: 1. Forecasting the requirements of the production in order to achieve the production target. 2. Making most efficient utilization of the available sources for production target. 3. Systematic production planning and very efficient execution of the plans. 4) Responsible for reducing material handling cost in a proper or correct way.