mkanhao

Freelancer

Contact Me
  • From Philippines
  • Member Since Jun 21, 2017
  • Service Delivered 0
  • EmailVerified
  • Phone NumberNot Verified
  • Profile InfoCompleted
No gigs to display.

Reviews As Seller 0.0 (0 reviews)

No Reviews.

Freelancer

I am an open minded person, enthusiastic, reliable and hardworking individual who has almost 5 years of experience in giving professional, efficient and high quality service to various call center companies.

I am skilled in communicating with clients over the phone and email. I have experience with Zendesk and Customer Retention and I am eager to learn to use any new tools that get the job done well.

I meet deadlines and don't make promises I can't keep. I'm a team player, but can steer the ship alone if need be. I can also manage a team of different folks and make them work together. I am good in motivating people and also in coaching.

I also love training individuals based on what the guidelines and protocols that the project requires for an effective outcome. I look forward to working with you in providing excellent customer service and anything else you may need help with

Skills

  • Data Entry
  • Telemarketing
  • Sales
  • Testing / QA
  • Customer Support
  • Virtual Assistant
  • Data Mining
  • Email Marketing
  • Social Media Marketing
  • Email Handling

Education

  • Degree Bachelor Of Science In Agriculture Major In Agronomy
  • Year 2008 - 2012
  • College Name Mindanao State University-Iligan Institute of Technology , Philippines

Experience

  • Job Profile Telemarketer,Customer Service,Email Management,Quality Assurance,Team Leader
  • Year January,2012 - April,2016
  • Company SixEleven Global Services and Solutions

Description

For almost 5 years, I have worked in a US Based Companies as an Administrative Assistant/Documentation Specialist,Email Management, Customer Service and Telemarketer. Tasks included are: -Typing -Email Handling (incoming correspondence) -Customer Service -Telemarketing -MS office softwares (word, excel, pivot, vlookup) -monitors attendance of employees -updates and maintains accounts in excel database -answers queries through phone and email -Knowledge in CRM(Zendesk,Limelight and LeadMailbox) -Knowledge in softphones(broadvoice,xlite,bria and zoiper) -Knowledge in dialers(salesdialer,vicidial,vacd and power dialer) I'm willing to be trained as soon as possible, a fast learner, knows how to respect others differences and can easily adjust to new environment.

Portfolio

No portfolio to display here.