• Degree Under Graduate Of Bachelor Of Science In Computer Sciemce
• Year 2002 - 2004
• College Name AMA , Philippines

• Job Profile Quality Assurance Specialist
• Year February,2015 - July,2016
• Company PMAC / ICMS LLC

Description

• To verify the employment of the client. • To verify the bank statement that the client has submitted to make sure that all information were true and accurate. • To submit daily report of the accomplished files.

• Job Profile Reporting Support Analyst / Data Entry Associate
• Year September,2013 - January,2015
• Company EnfraUSA Solutions Incorporated

Description

• Manage and generate over 500 billing statements per month. • Modify/ Correct Discrepancies on each statement. • Generating, updating, profiling customer’s account

• Job Profile Customer Service Representative
• Year September,2012 - January,2013
• Company Acquire Asia Pacific

Description

• To explain the bill to the customer. • To transfer the customer to the right department • To follow up the order of the customer.

• Job Profile Team Leader
• Year April,2010 - June,2012
• Company TELEPERFORMANCE PHILIPPINES

Description

• Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. • Provides statistical and performance feedback and coaching on a regular basis to each team member. • Writes and administers performance reviews for skill improvement. • Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. • Ensures employees have appropriate training and other resources to perform their jobs. • Responds to and resolves employee relations issues expressed by team members. • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. • Addresses disciplinary and/or performance problems according to company policy. • Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required. • Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs. • Works as a member/leader of special or ongoing projects that are important to area/process improvement.

• Job Profile Customer Service/ Sales Representative
• Year December,2008 - March,2009
• Company Sitel Philippines

Description

• To explain the bill to the customer. • To help schedule a technician. • To help customer process their payment on line. • To offer new service for the customer.

• Job Profile Chat Support Analyst
• Year April,2008 - September,2008
• Company TRANSCOM ASIA

Description

• To explain the bill to the customer. • To help customer process their payment on line. • T help customer schedule a technician.

• Job Profile Customer Service Representative
• Year November,2006 - May,2007
• Company E – PLDT VENTUS

Description

• To help customer register their appliance for service warranty. • To help customer schedule a technician. • To place an order for the customer.