• Degree M,Sc Telecommication Networks
• Year 2014 - 2017
• College Name UET Lahore , Pakistan

• Degree BS Telecommunication
• Year 2009 - 2013
• College Name University of Science and Technology, Bannu , Pakistan

• Job Profile Lead Technical Analyst (VoIP And ICT)
• Year March,2016 - Present
• Company Telappliant Ltd

Description

Telappliant Ltd is award winning VoIP, Internet and cloud communications provider. Their cloud communication solutions include VoIPOffice™ phone system, talkAssure™ SIP Trunking, softphone, phone numbers & call plans. VoIPOffice™ is a complete business phone system designed for making calls over the internet as well as providing a whole host of features. Key duties and achievements are given below: ? Presenting brilliant Idea once a month ? Providing support to both on-premises and online setups (Hosted PBX) ? Assisting clients in VoIP registration, connectivity, security, SIP, IAX2, RTP problems and Voice Quality related issues, finding priority-based solution for their problems and after successfully troubleshoot, documenting each step in detail ? Assisting VoIP Resellers and Service Providers in setting up and troubleshooting VoIP installations, equipment and Trunking issues ? Providing online support in Linux based Servers such as web-server, mail-server, DNS-queries, security designing and evaluation on these servers ? Finding “Loss making routes” and selecting feasible and quality International routes ? Monitoring Fraudulent Calls and customers, reporting to management and taking necessary steps to prevent loss and trust ? Liaising with project management teams, third-line engineers and service desk engineers on a regular basis ? Raising tickets with Carriers for client issues and provisioning teams ? speaking with customers via email and phone for initial requirement c