Calling of all motor insurance clients for the renewal of their motor insurance policies, two weeks before the due date, meeting a target of an average of 5000 customers per month and 166 customers per day.
• Successfully convince 85% of motor insurance clients on the reason why it is safe to renew their insurance policy with us; with about 15% to 17% of them opting for a downgrade from a comprehensive insurance package to a limited (Third Party) insurance package.
• Using varieties of software packages, such as Microsoft Word, Outlook, Power point, Excel, Access, CRM, AIMS, AVAYA communicator etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.
• Resolving product/service problems by clarifying customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solving the problem; expediting correction and/or adjustment and following up to ensure closure.
• Cross sell/up sell other non-motor products to customers.
• Preparing Weekly Reports and Service Level Report for Customer Service Unit